Keep Your Communications Open 24/7

[Constantinos Constantinou]

Your website is never closed, it can be visited at any time and from any location. Meaning that your visitors might need to contact you in the middle of the night or during a public holiday. If you’re not available to take the chat, you could miss out on a sales opportunity. The latest version of 3CX Live Chat & Talk introduces an offline form mo...

Continue reading the Original Blog Post.

 

[jed]

Great
Thank you

 

[Constantinos Constantinou]

Great
Thank you

Thank you for supporting us

 

[Nick Loenders]

Are you planning to implement a bot to respond to some standard messages/questions as well?

 

[Alphabetic]

"..when you’re not available or logged out "

What constitutes as "not available" ?

The only time I can get the offline message to appear is when the agent is logged out.

 

[florink]

"..when you’re not available or logged out "

What constitutes as "not available" ?

The only time I can get the offline message to appear is when the agent is logged out.

When you set your status to anything other than "Available", for example "Away". No?

 

[Alphabetic]

This was my mistake. I tried it with DND from the phone and it didnt work. think I just needed to refresh the website as it doesnt auto update the live chat.

 

[Constantinos Constantinou]

Are you planning to implement a bot to respond to some standard messages/questions as well?

Hello @Nick Loenders
Promote your suggestion on Ideas section of our forum. We are collecting feedback on what might be included in our upcoming releases.

 

[dan_00]

I haven't got the idea of this. Do all agents on the call queue have to be away/logged out?

Is there a way for the Live Chat to automatically go to the offline form outside of business hours?

Also thanks for the great plugin.

 

[Constantinos Constantinou]

I haven't got the idea of this. Do all agents on the call queue have to be away/logged out?

Is there a way for the Live Chat to automatically go to the offline form outside of business hours?

Also thanks for the great plugin.

Hello @dan_00 and thank you for your feedback.

The Offline Form visibility is directly related to the status of the extension or agents that are part of the queue. If all the agents that are part of the queue are away, then the Offline Form will be visible.

Business hours can be defined by the level of the agent.

Thank you.

 

[Sumon796]

Hey guys! I need a solution of 3cx.(Facing problem with Grand stream GXP 1610 IP Phone Set)

 

[Constantinos Constantinou]

Hey guys! I need a solution of 3cx.(Facing problem with Grand stream GXP 1610 IP Phone Set)

Hello @Sumon796 ,

This forum post is for the Live and Chat Plugin. If your query is irrelevant to this one, then try to find more relevant posts.

 

[Sumon796]

Hello @Sumon796 ,

This forum post is for the Live and Chat Plugin. If your query is irrelevant to this one, then try to find more relevant posts.

Sorry for that. Thank you.