Figured I'd share my experience with emulating a Key/Centrex system.
I've recently installed 3CX v10 for a client that's coming off of a Centrex/Key system. They're 60+ y/o lawyers and not exactly eager to upgrade to new technology when they old stuff has been working (can't say I blame them). They're a small firm, 2 lawyers, 3 paralegals. Old system: All 4 incoming lines ring everywhere, Paralegal picks up Line 1, sees light for Lawyer A isn't lit so she yells "Lawyer A, it's for you!", Lawyer A picks up Line 1. Paralegal is now ready to pickup second call on line 2.
After 1 week, of grumbling I finally set it up:
Phone already configured with Line 1+2, had to manually setup Line 3+4
All incoming calls go to Ring Group that includes everybody.
Setup 3 buttons for separate Call Park orbits
Setup 3 BLF/Xfer buttons for 2 lawyers and Senior Paralegal
Calls ring to Ring Group for 60 seconds, if no answer it goes to General Office Voicemail.
Please share your config experiences
I've recently installed 3CX v10 for a client that's coming off of a Centrex/Key system. They're 60+ y/o lawyers and not exactly eager to upgrade to new technology when they old stuff has been working (can't say I blame them). They're a small firm, 2 lawyers, 3 paralegals. Old system: All 4 incoming lines ring everywhere, Paralegal picks up Line 1, sees light for Lawyer A isn't lit so she yells "Lawyer A, it's for you!", Lawyer A picks up Line 1. Paralegal is now ready to pickup second call on line 2.
After 1 week, of grumbling I finally set it up:
Phone already configured with Line 1+2, had to manually setup Line 3+4
All incoming calls go to Ring Group that includes everybody.
Setup 3 buttons for separate Call Park orbits
Setup 3 BLF/Xfer buttons for 2 lawyers and Senior Paralegal
Calls ring to Ring Group for 60 seconds, if no answer it goes to General Office Voicemail.
Please share your config experiences
