Keypad greyed out whilst on call - Chrome Extension

[Blackhead]

Chrome extension has not been acting the best. If I delete windows app - chrome extension is not giving me audio.

Also while I am on the call, I need tobe able to use keypad to type options but this is greyed out

What am I doing wrong?

 

[Blackhead]

No one knows?

 

[JohnS_3CX]

Please see this post here first, to ensure the audio settings are all aligned.

https://www.3cx.com/community/threa...tablishes-after-2-3-seconds.71260/post-316710

Then, make a call internally, for example to your voicemail extension to see if you hear audio

 

[Mike P]

Also make sure you are using the "browser softphone". If you are using a physical phone you have to use the keypad on the phone. At least, that's how it's working for us.

-Mike

 

[James Dyke]

Yes, they had the desktop app installed, removed this and it now working