Keypad is greyed out in a call

[SelfDesigner]

Hi there, We're using 16.0.1 on our production system and I have started to get reports that the Keypad is not accessible in the middle of a call making it difficult for our users to get past the recipients Digital Receptionist. Would anyone know how to make this work again?
Thanks.

 

[JohnS_3CX]

Hi,

Can you please tell us in which scenario this happens and with what browser?

 

[SelfDesigner]

Thanks for the reply. On Incoming and Outgoing calls (even Extension to Extension) this problem occurs. I see it personally on Firefox (66+67) however not on Chrome 74. I'll try to go back and check Firefox 65, This at one point was working!

 

[JohnS_3CX]

Please note that only Chrome is officially supported for the WebClient.

Firefox could also work, but there may unexpected behavior like with the case you noted above.

 

[SelfDesigner]

I see the notification on the login screen re Chrome supported only, however I don't feel a couple dozen of my users are able to see that. I think they see the login page and enter the fields required and blindly click enter without reading any of the other things.

 

[craigreilly]

Aren't able to see it? or Aren't able to read it?

 

[SelfDesigner]

Problem definitely exists between Keyboard and Chair. Let's call it Selective reading