Lag Making / Answering calls with Edge Web Client

[support@enlinea]

We have a number of clients using 3CX v20 that over the past few days have noticed a lag when making or answering calls. Basically if a call comes in after hitting the answer button it takes about 5 seconds for it to answer. Same making a call, type the number hit call and about 5 seconds before it initiates and starts ringing.

Just wondering if others seeing this, thinking may be related to recent Edge Updates but struggling to find the cause, has anyone else seen similar issues? (And got a resolution :-D)

Believe it only affects web client

 

[JoshWS]

We have a number of clients using 3CX v20 that over the past few days have noticed a lag when making or answering calls. Basically if a call comes in after hitting the answer button it takes about 5 seconds for it to answer. Same making a call, type the number hit call and about 5 seconds before it initiates and starts ringing.

Just wondering if others seeing this, thinking may be related to recent Edge Updates but struggling to find the cause, has anyone else seen similar issues? (And got a resolution :-D)

Believe it only affects web client

How is your PBX hosted, by 3cx or self hosted?

 

[support@enlinea]

How is your PBX hosted, by 3cx or self hosted?

Self Hosted, think we have found that it is a recent edge update causing this. Rolling back and issue resolves itself.

 

[telecom10]

We are having the same issue whether the end user is using Edge or Chrome, both on the latest version. But not happening to all PC's. Testing on our PC using the login credentials of the end user, we had no issue.

 

[NatashaB]

We are experiencing the same, following an Edge update - though Chrome seems to work fine.