Solved Language of prompts in feature "Call by Name" in wrong language.

[PeterM]

HI there,

We have a two different IVR menus that incoming callers can choose: French and English. Once language is selected, the caller is presented with a number of options. One of them is press "9" to "Call by Name". However the prompts in that function are in French for both IVR menus despite one of them being set to have English Digital Receptionist.

We are on the latest version of the 3CX on-premise. Before upgrade to V18 prompts were in the right language.

Can you please help me with that issue?

Thank you

 

[ChrisC_3CX]

First thing I'd recommend you do is:

• Make sure all Prompt sets are up to date by going to "Settings >> System Prompts >> Updates" and checker whether any of the languages you are using have updates.

• If all is well, confirm the two IVRs are in fact set such as one of them is English and the other French and restart the 3CX IVR server. You can do this in "Dashboard >> Services". Just bear in mind that restarting it will unregister system extensions too so I'd recommend a time during which the PBX is not being used.

• If still the issue persists, try creating a new test IVR, set it to English and add a "Call by Name" option. Call it from an extension directly and check if you get the same behavior.

Let us know what happens.

 

[PeterM]

First thing I'd recommend you do is:

• Make sure all Prompt sets are up to date by going to "Settings >> System Prompts >> Updates" and checker whether any of the languages you are using have updates.

• If all is well, confirm the two IVRs are in fact set such as one of them is English and the other French and restart the 3CX IVR server. You can do this in "Dashboard >> Services". Just bear in mind that restarting it will unregister system extensions too so I'd recommend a time during which the PBX is not being used.

• If still the issue persists, try creating a new test IVR, set it to English and add a "Call by Name" option. Call it from an extension directly and check if you get the same behavior.

Let us know what happens.

Thank you @NickD_3CX . It appears that I didn't give enough time for the system to apply newly updated system prompts for French and English. I did my tests this morning and all is back to the way it should be.

Thanks again.

 

[ChrisC_3CX]

Glad to hear that everything's sorted out!

I'll be marking this as "solved" so please don't hesitate to start a new thread should anything else come up!