Hello sir,
Yesterday I found that if I'm outside the office, and I'm using the laptop whether using Internet directly or VPN to the 3CX server,
and when the call to a bank, and it hints me to enter my personal ID (9 digits) to recognize me, it always failed.
I can use mobile phone to do that, and I can use laptop in the office,
but I cannot use laptop to input digits during a call at home.
I don't know how to troubleshoot it, since in the office I can do it both laptop or mobile phone,
but in my house only mobile phone, and both of them are using my wifi.
I just input 9 digits, but sometimes the system will say that I input 16 digits.
From the 3CX screen, it will show my input is 9 and is correct, but systems still said I'm wrong.
Would you have some good recommendation?
3CX : on-premise
SW version. 18.0 update5
Peter
Yesterday I found that if I'm outside the office, and I'm using the laptop whether using Internet directly or VPN to the 3CX server,
and when the call to a bank, and it hints me to enter my personal ID (9 digits) to recognize me, it always failed.
I can use mobile phone to do that, and I can use laptop in the office,
but I cannot use laptop to input digits during a call at home.
I don't know how to troubleshoot it, since in the office I can do it both laptop or mobile phone,
but in my house only mobile phone, and both of them are using my wifi.
I just input 9 digits, but sometimes the system will say that I input 16 digits.
From the 3CX screen, it will show my input is 9 and is correct, but systems still said I'm wrong.
Would you have some good recommendation?
3CX : on-premise
SW version. 18.0 update5
Peter
