Lead record Pop-up issues

[mvelayudhan]

Hi,

I am testing Delacon and 3CX integration in Salesforce. In this integration, when a user calls a phone number on our website, it creates a lead in SF along with the Phone number and some random number in the name field.

The number users call is a Delacon number which inturn RCF the call to termination number which is connected to 3CX. Then the 3cx webclient will show the incoming call, and if the lead record already exist, it pulls the lead record and shows it to the agent.

What I noticed that the time it takes around 5 minutes for 3CX to recognize the lead and pull the lead record when the lead is created. Just to give you perspective

1. Called to Delacon number at 11:57 AM /webclient showed the incoming call
2. Lead created by Delacon at 11:57 am
3. 3CX webclient did not pop up the lead record though it shows the incoming call
4. Called again at 11:59 am
5. 3CX webclient did not pop up the lead record though it shows the incoming call
6. Called again at 12:09 PM
7. 3CX webclient did pop up the lead record this time

So, It is my understanding that 3CX takes some time to sync with the newly created lead.

I wanted to ask if there is a way, this lead sync between 3CX and SF can be in realtime?

Thank you for your support.

Regards,
Madhu

 

[Evolute IT]

Hi,

I am testing Delacon and 3CX integration in Salesforce. In this integration, when a user calls a phone number on our website, it creates a lead in SF along with the Phone number and some random number in the name field.

The number users call is a Delacon number which inturn RCF the call to termination number which is connected to 3CX. Then the 3cx webclient will show the incoming call, and if the lead record already exist, it pulls the lead record and shows it to the agent.

What I noticed that the time it takes around 5 minutes for 3CX to recognize the lead and pull the lead record when the lead is created. Just to give you perspective

1. Called to Delacon number at 11:57 AM /webclient showed the incoming call
2. Lead created by Delacon at 11:57 am
3. 3CX webclient did not pop up the lead record though it shows the incoming call
4. Called again at 11:59 am
5. 3CX webclient did not pop up the lead record though it shows the incoming call
6. Called again at 12:09 PM
7. 3CX webclient did pop up the lead record this time

So, It is my understanding that 3CX takes some time to sync with the newly created lead.

I wanted to ask if there is a way, this lead sync between 3CX and SF can be in realtime?

Thank you for your support.

Regards,
Madhu

That sounds more like SF cache on the API request/response. It would explain why there's a delay before it appears in the API results.