Licence Number of Simultaneous Calls count Call waiting in Call Queues

[DanielMarek]

Hello , last weak i have problem with our pbx , we have 4 users in callcentre and 8 licences for company
Our management post SMS action and many user call with questions
Our queues stop Call Queues only for 8 users and end other users , not wait for free agent
is this error or we cannot use 3cx as standard callcentre where incoming call wait for free agent ?
i cannot buy 100 liceces only for wait in queen
Thanks for Help Thaks Dan

 

[craigreilly]

This is the way 3cx is designed and sold - Concurrent Calls. An inbound call to a Queue is counted as 1 call. You buy the number of maximum calls you want your system to handle.

There may be better phone system for your needs.

 

[DanielMarek]

But users dont call , in company are only 8 users , i need free callwaiting identic as in mobile i pay for user who speak is not posible buy 100 licences for 4 users in callcentre. Is any way how pay only for active calls ?

 

[Evolute IT]

But users dont call , in company are only 8 users , i need free callwaiting identic as in mobile i pay for user who speak is not posible buy 100 licences for 4 users in callcentre. Is any way how pay only for active calls ?

You can't. If you don't like how 3CX is licensed, then go find another solution for your needs.

You want a 100 users in a Queue waiting? Then buy a 128SC and you'll be fine.

 

[AWS2P]

4 users in callcentre and 8 licences

If only 4 extensions in PBX , are they all agent of a Q or multiples Qs ?
Perhaps just 3CX not set right way.
How many Qs do you have ? and how many callers limit in Q have you set?
Perhaps you set also a long time to stay in Q before DNA, so lines stay busy for long time just to hear MOH, if so not so good, you could try QCB to let PBX calling back customers.
How many channels on your sip trunk?

in 3CX design everything count as SC , for example 2 EXT calling internally takes 1SC on license, 8SC doesn't mean 8 external calls. So if for your use license is too small then you have no other choice than upgrade to higher level. Do you receive notifications about license limit reached , if enabled.

Last end change pbx brand if not satisfied at all.

 

[Clément Rousseau]

There are lot of point where 3cx fails, see my posts, but here not.

They tarification and differents licences are clean. It suprising that you complains about this as they are many differents licences type between 8 and 100, just go up on level should enough for you, like 16sc.

Biggest advantage of 3cx is you dont pay for each extension but for simultaneous calls limit. Maybe it doesn't suit your needs but its a big advantage for lot of clients. If you handle more than 8 sc and want something as easy as 3cx, isn't this normal that you pay for it ? If you dont want that, feel free to try others solutions + many free solutions working with Asterisk exist but they will not be as simple as 3cx

edti : I just saw that you use queue, then you already pay something for you licence. Then you just complain about the price ? Come on! make a market comparison and switch to another system if you thing this one is too expensive for you.