Running Windows v16.02910.
Somehow my license key does not match the one from my vendor. I can't change it because I have the following error:
3CX failed to establish a TCP connection to activation.3cx.com.
Ensure that the local or border firewalls are configured to allow outbound traffic to activation.3cx.com
I can resolve activation.3cx.com (151.80.125.88) but no replies to pings. (this appears normal to me as I can't ping and get replies from my house either) Is the activation server down? Is there some certificate I need? I was reading in other threads related to v15 and v15.5 being behind and not be able to communicate to activation server, but I am on v16 and always have been. Please advise what I need to do to resolve. Is there some way to resolve short of backup and reinstall. Do I have to uninstall before reinstall? I have a lot of customization in phone profiles related to ring types that I don't want to lose. Please help!
Somehow my license key does not match the one from my vendor. I can't change it because I have the following error:
3CX failed to establish a TCP connection to activation.3cx.com.
Ensure that the local or border firewalls are configured to allow outbound traffic to activation.3cx.com
I can resolve activation.3cx.com (151.80.125.88) but no replies to pings. (this appears normal to me as I can't ping and get replies from my house either) Is the activation server down? Is there some certificate I need? I was reading in other threads related to v15 and v15.5 being behind and not be able to communicate to activation server, but I am on v16 and always have been. Please advise what I need to do to resolve. Is there some way to resolve short of backup and reinstall. Do I have to uninstall before reinstall? I have a lot of customization in phone profiles related to ring types that I don't want to lose. Please help!
