License Key Issues

[TBWD]

I recently installed 16SC Pro, I noticed the new pdf Certificate of Ownership is locked from copy, so I had to just type it out I put in XXXX-XXXX-XX00-0XXX it worked (Note X is just a mask) when setting up video conference i got this error, so I logged in to the Customer Portal to find the correct key, this is what I found XXXX-XXXX-XXOO-OXXXX (Note X is just a mask) O not Zero was the problem, I am not even sure how I got past the Install with the wrong License Key, I think it is important to be able to copy the key from the pdf so that this does not happen in the future.

Incorrect license key supplied

The FQDN you configured at installation time is not linked to the license key which is currently activated. As a result, video conferences cannot work. Activate the license used at FQDN creation time or re-install and use your new license key and link it to a new FQDN.

 

[AWS2P]

Or to remove letter oO and number 0 to avoid confusion .
Or copy and paste from partner portal without manual entry

 

[TBWD]

Or copy and paste from partner portal without manual entry

Key not in partner portal until after first install.

 

[AWS2P]

Key not in partner portal until after first install.

Sorry ,yes they are and remains available in menu, then filter on , and here in first column all your clients keys are available