LICENSE LIMIT ERROR ISSUES: Any idea why our client is getting this issue meaning they cant get calls

[NEIL DEVONPORT]

Hi All, looking for advice on this issue:
License limit is reached, active calls: [301,302,306,307,308]

The client has no active calls, none internally, none externally, dashboard says there are 3 calls in use



We do not know what these extensions are i.e. 301. 302 etc

Calls come into the SIP trunk, and the settings are to go to a specific extension during business hours and a different extension outside of business hours.

Office hours are configured as Mon to Fri, therefore we presume, calls are routed to after hours automatically outside these times (today is outside these times being sat in Australia)

SIP provider is Telnyx and we have had no issues with them on any other account

Any suggestions on what is causing this?

Thanks Neil

 

[leejor]

The Activity Log will show the Active calls and where they have been routed. Could it be that someone is forwarding outside, or using the Ring my Mobile option? Each of those will use two licences.

 

[NickD_3CX]

What leejor said, try clicking on the "Number of calls in use" field that you have highlighted, that should take you to another page where you can see active calls.
Do you see something there?