License limit is reached - 16 Sim Calls?

[Gino Conte]

Hi all,

This started for us today, I've included screenshots to confirm our licensing package

Any ideas?

License limit is reached, active calls: [2784,2788,2790,2793,2794]

 

[Saqqara]

What happens if you click on 'Refresh License Info' , does the sim calls change ?

 

[NickD_3CX]

Indeed, hit the Refresh License Key button, and I'd also maybe recommend restarting all the 3CX services as well.