License Renewal Issue

[samehJABRI]

Hello,

I have a client whose license expired more than 30 days ago, and I wanted to renew it. However, it no longer appears on the portal. I also tried to make the payment from 3CX, but the option does not show up.

Could you please advise me on how to resolve this issue?

Best regards,

 

[Alphabetic]

Youll have to buy a new one and replace it.

 

[samehJABRI]

How can I replace it with a new one while keeping the old PBX and data?

 

[Alphabetic]

You should be able to buy a key and then replace it, good to go

 

[samehJABRI]

Can you give me where or where you buy the key ?
website ?

 

[Alphabetic]

When you log in to your customer portal it says "Your distributor" on the dashboard.

if you dont have one, next to it, it says "your sales rep" - hit them up.

https://www.3cx.com/ordering/pricing/

 

[TerenceL_3CX]

Hi @ Sameh,

I tried calling you - I am the SNR ACC Manager for the Mena/Africa Region.

I sent you an email.

Regards

 

[Evolute IT]

You should be able to buy a key and then replace it, good to go

You can't replace keys anymore. Pretty sure this applies even if the current is expired.

 

[netify1]

ConceptsWeb so what is the resolution..? How can this be solved, can the backup be restored to an new instance?​

 

[netify1]

Hi @ Sameh,

I tried calling you - I am the SNR ACC Manager for the Mena/Africa Region.

I sent you an email.

Regards

Hi Terencel, I need the same assistance..

 

[TerenceL_3CX]

Hi ,

As discussed over the phone, 3CX run scripts and deletes expired licenses after a period of time to keep our system clean.

Separately i'll send you a mailer on the parterhip discussion and the way forward.