License Renewal Purchased a New License Instead

[correlative]

Hello,

I was trying to renew a customers' license and clicked through everything and it purchased a new license instead.

Seems like the only way to get this fixed is to have someone from 3CX assist by rolling back that purchase and applying the renewal to the existing system.

Can someone from 3CX help?

The drop-down here to select a system doesn't even let me select the right system/license for some reason.

 

[Claas Felix Beyersdorf]

Submit the contact form with your license key, order number, and select Ordering as the topic. Include the reason for cancellation (e.g. order placed in error, wrong license, new license purchased instead of the renewal). You will receive an email confirmation once your request has been processed.

3CX Contact Form / Ordering
3CX Refund & Cancellation Policy

https://www.3cx.com/contact/