licenses revoked? anyone else having this issue since 8-11-2025?

[BJ Smith]

we just had 2 customers disappear from our portal and their license apparently revoked from the client pbx side of things so far no reason, systems up to date version 20 update 6 build 724 and we just renewed in april. feels like something more is going on.
also very hard to put in a support request with no valid key (even though it should be valid and is paid up) no phone number to call to get help and my boss the owner of the company is pissed and apparently just found out 3cx is on shutdown/holiday until the 15th so guess we will just tell our customers sorry your business is not important?!?!?!

 

[Alejandro_3CX]

Hi, please use the Contact Form for urgent matters during the shutdown, our Customer Service, Technical Support and Sales teams will be limited.

 

[BJ Smith]

we have used the form @Alejandro_3CX Theadora was helping but I am guessing they need help now and can't get it for one reason or another and we have 2 customers down and in our small business it won't take much more than that to shut us down permanently (small towns people talk) and I can't tell them much other than this was a bad week to have an issue like this. we have already fielded several calls from our customers and we cannot do anything as this is something to do with licensing at least in one case we have proof we paid for.

 

[BJ Smith]

thank you to all who were involved, this was a series of misunderstanding or missed communications and timing at least we understand what happened now.