Limit calls by group ?

[shedster99]

Hi all,

is there any way we can limit the number of simultaneous calls by either a group of extensions or indeed an inbound DID/DDI ?

Thanks in advance

 

[leejor]

You probably need to clarify what you are trying to accomplish.

 

[shedster99]

Lets say I have a 3CX system licensed for 16 simultaneous calls and I "sub-lease" the system and services to 4 customers giving them their own simultanous call limits so as not to affect the other customers eg

Customer 1 : 2 simultaneous calls
Customer 2 : 4 simultaneous calls
Customer 3 : 4 simultaneous calls
Customer 4 : 6 simultaneous calls

How do I ensure customer 1 doesn't make more than two simultaneous calls (even if they may have 3 or 4 physical extensions on the system) ?

Thanks in advance.

 

[mfm]

Hi,

I would have to take a look at your setup and identify how it can we worked around, please generate your support logs by using the backup and restore tool and send it over to [email protected] I will try and identify a workaround solution if this is possible according to your setup. Limit call groups has been done before but can be complex.