Solved Limiting Max Inbound Calls

[elliotstewart]

Hi guys,

Just wondering if there is a way to limit the number of incoming calls a system can handle.

Currently i have a 32sim 3CX Pro license that has a 20SIP channel trunk pointing to it. What i want to be able to do is limit the incoming calls to 15 which would keep essentially 5 channels on the trunk open for outgoing calls at all times.

I have looked at the Max Callers in Queue setting but that just diverts calls after the number is reached to the Destination if No Answer which is not what i am after.

If anyone could clear this up for me if it is possible or a way around it that would be great.

 

[elliotstewart]

Looks like I may be able to accomplish this by having an "Incoming" trunk set with a number of 15 Sim Calls and then have another trunk as the "Outgoing" Trunk and set that to 5 Sim Calls in the trunk settings.

 

[cobaltit]

That's exactly what I was going to recommend. Sometimes your provider can make the necessary adjustments as well (we can) but that is how you would do it in 3CX.