"line keys" to show seperate DIDs

[Alphabetic]

Hi All,

Is it possible to configure DSS keys to differentiate between incoming call to DID A and DID B?

I'm appending queue name to calls so customer knows whats being dialled. But, they asked the question.

thanks,

 

[Saqqara]

I do not think this is possible,

Any way if it could, the line key would not show any indication as the calls are being answered by queues.

Line keys will only show being directed to the DDI number (in this case)

 

[AWS2P]

I don't think you can do more than what you've already done.

what you would is for example ?

DID Line 1 -----> button Line 1 on phone
DID Line 2 -----> button Line 2 on phone

 

[Alphabetic]

I don't think you can do more than what you've already done.

what you would is for example ?

DID Line 1 -----> button Line 1 on phone
DID Line 2 -----> button Line 2 on phone

Yes thats pretty much what I wanted.

 

[leejor]

You would have to modify the template, or edit the set (then disable auto-provisioning to prevent the changes being overridden), to add the second line key.