Link call Survey that make by CFD with Queue

[Farghly]

I want to link CFD with Queue, after the call end I want directly call transfer to CFD.

Is that feature available on 3cx?

 

[Farghly]

I view this answer https://www.3cx.com/community/threads/satisfaction-survey.116966/ ,but I want to make this automatically.

This Feature is available for all VoIP solutions. How can I apply this feature for 3cx.

I have a solution for IP phone that support BLF, programming button for survey extension after agent finish, he will press on this button and transfer survey for the customer.

This feature is important to add 3CX.

 

[NicholasP_3CX]

You can create a custom speed dial and link this to your survey CFD



In my example here, the survey has an internal extension of 555.

 

[Farghly]

@NicholasP_3CX I want a survey work automatically with a queue, after the customer finished a call in the queue without programming BLF key.

 

[Evolute IT]

@NicholasP_3CX I want a survey work automatically with a queue, after the customer finished a call in the queue without programming BLF key.

Not doable in 3CX. At all.

And it's dumb as you never know if the callee will just hang up and never hear your survey.

Better call them back with the survey. @VoIPTools

 

[edossantos_sipcaller]

You have 2 options with 3CX:
1) You trust the agent to manually transfer the call. This is not a good idea as the agent will just drop in case they had a bad experience, to avoid a negative rating, affecting your statistics.
2) You wait until the call ends, and then you immediately call the customer back to do the survey (in a separate call). This is something that @VoIPTools provides, and you can also do with SIP Caller.