linking call records and recordings

[Telecomlijn]

Is it possible to deep link to a recorded conversation so a hyperlink can be shown in an external web based crm package ? We assume user is logged into crm and web based version of 3CX at this point in time. Is it also possible through the api to forward this data as part of the journal signaling api call? Thanks in advance

 

[edossantos]

3CX doesn't include the call recording link when it creates the call journaling activity in the CRM. Unfortunately this information is not available in the API.

However, some users are following the approach described here to get a similar functionality:
https://www.3cx.com/community/threa...ble-in-crm-integration-xml.67599/#post-293258

Basically, they're creating a web page in the 3CX server, which searches for recordings using the call information available (caller number, agent's extension, call date time), and returns the recording file when found.

 

[international4]

You can watch the file on recording folder then link with the call without having to touch the DB.

 

[VoIPTools]

International4,

Using a filesystemwatcher (without any other checks) to detect when a new recording is created would work MOST of the time on systems that have very few recordings taking place, but on heavily used 3CX servers the likelihood of multiple recordings starting at, or very near, the same time makes this a very risky approach.

To be safe, you really need to look at the call information embedded in the file name to match the correct recording. We use a combination of a filesystemwatcher and when the file was created on disk, as well as the data in the file name (by parsing the file name) to match the recordings.

I am a little reluctant to mention that the recording name is saved in one of the PostgreSQL tables, but as we all should know by now, 3CX Support REALLY doesn't like people accessing the database directly. We could take that approach but elected not to do so simply because we have an approach that works reliably without going down the road of querying PostgreSQL.