Listening in on Attended Transfers

[swhite]

Here's our situation. We make an outbound call, perspective client wants transferred to an other call queue. Outbound call is transferred to our Sales queue, outbound agent lets sales agent know details and transfers the call. Upon transfer, listening capability from the webclient is lost. Call can be listened to normally until that point by a manager. I have the manager extension in the Sales group, and created an Outbound group and added the managers and calling agents to that and still not able to listen after the call is transferred.

Is there something simple I'm missing here?

Thanks!

 

[leejor]

My understanding, is that recording/monitoring options are assigned by extension, and the recording/monitoring done on the call that extension is on. Once the call is transferred, the new recording/monitoring is now associated with the destination extension.

I'm sure someone will correct me if I'm wrong.