Live Chat and offline Chatbot

[myrich22]

Hello,

Any thoughts on chatbot integration when 3CX live chat agents are offline? Is that built into the infrastructure? Could a chat be forwarded to a chatbot?

Thanks in advance,
Rich

 

[Constantinos Constantinou]

Hello @myrich22 ,
At the moment in our latest release the offline form is converted to conversation based to embrace a more bot friendly approach.

https://www.3cx.com/blog/releases/engage-customers-live-chat/

Integration with chat bot providers is an interesting idea.

Please push it on our ideas section please.