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- Dec 23, 2020
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Hello, Apologies if this is not the place to post this! I am new to 3CX and currently have a instance which i am playing around with to see if this could be used in a hotel environment. I have been looking for a solution that will allow guests to initiate a call to reception by using their own mobile devices rather than in room phones. I have done a bit of research and i see that the live chat feature in 3CX allows the escalation from a live chat session to an actual phone call using solely the web browser. (COOL!
) I have tested this and it works OK. (a little hit and miss depending on what browser is used).
My main question is if there a way to initialise the phone call straight away after pressing a button hosted on a webpage that can call the reception group without initialising the live chat window. IE: a Phone Only option rather then a "Phone and Chat only" option or "Video, Phone and Chat" options. If not, i am just wondering if anyone else may know of a way to achieve this with 3CX if not possible? I know i am probably asking a lot but i could see the possibility of reducing our phone costs further.
Thank you!
Reece
My main question is if there a way to initialise the phone call straight away after pressing a button hosted on a webpage that can call the reception group without initialising the live chat window. IE: a Phone Only option rather then a "Phone and Chat only" option or "Video, Phone and Chat" options. If not, i am just wondering if anyone else may know of a way to achieve this with 3CX if not possible? I know i am probably asking a lot but i could see the possibility of reducing our phone costs further.
Thank you!
Reece

