Live chat not starting a fresh

[Alphabetic]

Ive noticed if an ext has a previous chat (from facebook at least) archived or stuck in their inbox, and then that same person replies weeks later it will go to the same extension instead of starting a new one for all agents to see.

Is there an option to auto "dealt" after so long to prevent things being missed?

 

[Alphabetic]

Same applies to SMS

 

[VasilisV_3CX]

Hi @kieferschild,

There is no auto dealt with feature just yet. I'd suggest posting it to the Ideas section.

 

[Alphabetic]

And now here's another snag...

I've sent an SMS to my ext from test ext but It will not send because there is an "active conversation" happening. Meaning because I'm already in a normal chat, i cannot send a text.

 

[StefanW]

within V18 you can now configure when such "relationships" should be closed automaticlly.
An SMS routed to a Queue estabishes a 1:Many relation over 1 number, therefore, as long the chat is "connected" to a user it remains with the user holding the conversation to be able to follow the conversation over multiple days.

If you have a need for a more personal 1:1 chat experaince, then add a SMS number per user. This way we also have it for our sales department and some gernal once to a queue.

 

[Alphabetic]

within V18 you can now configure when such "relationships" should be closed automaticlly.
An SMS routed to a Queue estabishes a 1:Many relation over 1 number, therefore, as long the chat is "connected" to a user it remains with the user holding the conversation to be able to follow the conversation over multiple days.

If you have a need for a more personal 1:1 chat experaince, then add a SMS number per user. This way we also have it for our sales department and some gernal once to a queue.

View attachment 22730

Thats perfect