Live Chat & Talk - CORS Error

[BLACKBIRD Technology]

We are trying to implement 3CX Live Chat feature into our WordPress website but we keep receiving a 'Failed to Fetch' message in the chat window when loading the webpage. Chat pane also shows 'No Agents Available'. I have followed the instructions for a WordPress site from 3CX.

On further investigations, I found that there seems to be authentication errors in the 3CX Management Dashboard / Activity Log. Looking at the Chrome Console, there seems to be a CORS error.

The direct '3CX Click2Talk URL' found in the 3CX Management Dashboard / Extension / Click2Talk' tab works perfectly, just not through short-code on our website.
I have removed and re-installed the WordPress plugin and recreated the 'Live Chat & Talk Item' multiple times with the same result.

Any ideas on how to get this to work correctly?

 

[cbw]

Same problem here.

 

[cbw]

Mine was a simple fix, I had a trailing slash in the wordpress site url in the 3cx wordpress settings. Works after removing the slash.

 

[BLACKBIRD Technology]

Yes, tried that. With and without /. Same result.

 

[Constantinos Constantinou]

Yes, tried that. With and without /. Same result.

Hello @BLACKBIRD Technology ,
On your Management Console -> Settings -> WordPress the URL should be without any trailing "/".
The URL of your WordPress should be https.
With that configuration in place, you should not get any errors in the browser console.
Please let me know if the issue resolved.

 

[BLACKBIRD Technology]

Hello @BLACKBIRD Technology ,
On your Management Console -> Settings -> WordPress the URL should be without any trailing "/".
The URL of your WordPress should be https.
With that configuration in place, you should not get any errors in the browser console.
Please let me know if the issue resolved.

Hi Constantinos, I have set the URL to our website without any trailing "/".

 

[Constantinos Constantinou]

Hi Constantinos, I have set the URL to our website without any trailing "/".

And you still get the same errors ?

 

[BLACKBIRD Technology]

And you still get the same errors ?

Yes we still get the same error.

 

[Constantinos Constantinou]

Yes we still get the same error.

Send me a personal message in order to try to resolve the issue beginning next week.