Locked out of system owner account - reset password not working

[chipnich]

I recall seeing an issue on the 3cx hosted PBX with SMTP and i cannot reset the password to my system owner account as no email comes through. tried logging in with email and ext number but cannot get in.

 

[DimitrisL_3CX]

Hello @chipnich,

Please contact our Customer Support Team via the Contact Form to check this further for you.

 

[chipnich]

I have submitted the contact form - my email has been intermittent so is there any other way of checking for a reply i.e. on a helpdesk?

 

[DimitrisL_3CX]

You will receive the reply to your Email address used for the Contact form creation. Unfortunately there is no other way arround this.

 

[chipnich]

any idea what the response time is? i havent heard anything but cant be sure whether thats because my email has not recieved it or whether there has been no response.

 

[KyriacosS_3CX]

Is this a Trial key/system?