Locked out

[radcommuk]

Hello

We have a windows based 3cx on a local server, all working fine except we can not get admin access.

There was one admin user and all was fine we requested a password reset but the email never comes through! We are now locked out of this system is there anyway we can proceed to get access back to the system

Thank you

Kind regards

Ian

 

[DimitrisL_3CX]

Hello @radcommuk,


I have checked the V20 installation that you have and noticed that the System Owner email address was in our Blocked SMTP list with the below error, and removed it. Can you please check again?
Please do not provide here any email or License information.

19-05-2025 12:13:34 ~ 550 5.7.9 STOREDRV.Deliver; Recipient mailbox quarantined.; STOREDRV.Deliver.Exception:StorageTransientException.MapiExceptionMailboxQuarantined; Failed to process message due to a permanent exception with message Cannot open mailbox /o=RadcommUK/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCHANGE-SERV19/cn=Microsoft System Attendant. 16.55847:8F000000, 17.43559:0000000036010000000000000000000000000000, 20.52176:020FDA8305000011BC000000, 20.50032:020FDA837517000000000000, 0.35180:00000000, 255.23226:67010000, 255.27962:FE000000, 255.17082:330A0000, 0.26937:80030400, 4.21921:330A0000, 255.27962:FA000000, 255.1494:80030400, 0.50608:77090000, 1.32848:04000000, 4.61416:330A0000, 1.56872:FE000000, 4.42712:330A0000, 8.45434:5142FA8DA8E34B40B02EA2223233A1996E67652D, 5.10786:0000000031352E30322E303938362E3030353A45786368616E67652D5365727631393A37363361306237392D363265302D343536612D383865652D383161643033663832663863000000000 0, 255.1 750:00000000, 255.27962:07000000, 0.26881:00000000, 255.21817:330A0000, 4.46042:330A0000, 0.32441:00000000, 4.1706:330A0000, 0.24761:00000000, 4.20665:330A0000, 0.25785:00000000, 4.29881:330A0000 [Stage: PromoteCreateSession]



If you keep having trouble logging in or receiving the Password Reset email, please open a ticket to our Support to investigate it further.

 

[Brzy]

You should not need to open support for administrators to be able top reset 3CX password manually.... You basically go to pay money for crappy software to open support. What a load of crapo.

 

[bitn2]

You should not need to open support for administrators to be able top reset 3CX password manually.... You basically go to pay money for crappy software to open support. What a load of crapo.

Just follow the manual and you dont need any ticket.