log chat email

[Michele11]

Hello, you can send an email with the entire chat log to the customer, setting the name and email option

 

[tallwood]

After working for days on the latest release (9.2.1) we finally opened a ticket with 3CX support to get help with the "Chat Email Notification" only to discover it is not available in this release.
Just wanted to let everyone know because the documentation says that it is available.

 

[Constantinos Constantinou]

Hello @tallwood ,

"Chat Email Notification" feature is available when you are configured on "Standalone - No 3CX" mode.
Prerequisite though is to have configured a mail service (PHP Mail or any mail Plugin) on your WordPress installation.
The emails for incoming chats will be delivered to administration email configured on your WordPress (Settings > General > Administration Email Address).

For 3CX mode, there is no need to get Chat Email Notifications as you have various options like Push Notifications/Web Notifications for incoming chats.

 

[Merchants Foodservice]

Is there any way that these email notifications (for pending chats) can be sent to the agent emails, instead of the single admin email? Or, can someone tell me if using Live Chat in 3CX Mode will allow email notifications to go directly to the agents? Our agents are complaining that the Windows desktop notifications are too brief so an email would be more helpful.

 

[NickD_3CX]

Is there any way that these email notifications (for pending chats) can be sent to the agent emails, instead of the single admin email? Or, can someone tell me if using Live Chat in 3CX Mode will allow email notifications to go directly to the agents? Our agents are complaining that the Windows desktop notifications are too brief so an email would be more helpful.

Currently there is no notification option for receiving emails. If the agents though are tasked to answering Live Chat messages, in all 3CX Apps the Chat icon is highlighted when there are any unread messages, so that should be a pretty good indicator that there is something pending.