Login Acess Denied to the 3CX management portal

[arash.shirvar]

Hi team,

We have a user who cannot log in to the management portal.

- The user IP is not blocked and whitelisted

- The extension number and pass are correct

- The user is under the Manager group with all the essential rights




However, when trying to log in to the console even for the first time after a long while, the user gets the following error:



What is the issue here?


Your assistance is much appreciated,

Cheers,

 

[TheodorosG_3CX]

Is there any console restrictions enabled for his public ip?

 

[arash.shirvar]

Is there any console restrictions enabled for his public ip?

Yes, allowed policy for his dynamic public IP. There was non but we added thinking that it might clear the error but no change!

 

[TheodorosG_3CX]

If you get blacklisted from the very first attempt this indicate that is blocked due to console restrictions.
Remove his ip and try again.