LogIn / Out Agent from Call Queue

[mohan.vineeth1988]

Hi,

I have fanvil X3SP configured for my agents. Can I login/out from the queue on the phone?
Is it possible to logout from one queue and login to another queue if an agent is a member of both queues?
If not possible with X3SP which model does it support.

 

[JohnS_3CX]

Hi Mohan,

You can log in or out of all queues globally (using a dial code, or a BLF). This is all you can do from any deskphone, there is no model that supports more or less.

We do have explicit log in/out of specific queues if you want, but this can only be done from the 3CX webclient or windows client. The differences and the instructions are described here: https://www.3cx.com/docs/pbx-queue-status/