Login time not recorded on Queue reports

[Bongani Mhlanga]

I am using 3CX version 20 with an Enterprise Annual. I have picked up that login events and login time for some of my agents are not recorded in the reports. The agents are logged in the queue and taking calls. Ring time and talk time seems to be recorded correctly as well as number of calls unswered. The agent Agent in Queue Statistics report shows no login time for agents 48427 and 48827 as an example. The login history has no data for the same agents. What could I be missing here and how can I rectify this.





The agents are logged in the queue

 

[KyriacosS_3CX]

Hi,

Is it possible that this two agents never logged out and in again after their initial addition to the queue?

Best,
KS.

 

[Bongani Mhlanga]

Yes thats possible as the queue is quite new. Would that be the cause? I will ask them to log out and back in again and confirm if that resolves it.

 

[KyriacosS_3CX]

Yes, when an agent first joins the queue the system doesn't have an agent login time as such to start reporting from. Do check.

 

[Bongani Mhlanga]

Thanks, that was it. I am getting the agent login time time on the reports.