Solved Login with Microsoft Office 365 keeps looping back to 3CX Login

[Odjhl88]

Hi,

I've set up everything and from the backend of 3CX when integrating Office 365 with Azure AD. I get status OK in 3CX admin console. I've enabled users to be able to log into the admin console with their Office 365 emails. When I try to test by clicking the Microsoft button on the login screen, I can get through the entire login process but it just returns me to the 3CX login screen. I've tried clearing browser history, and used another browser. I don't know why it won't take me to the dashboard.

 

[Odjhl88]

Hi,

I've set up everything and from the backend of 3CX when integrating Office 365 with Azure AD. I get status OK in 3CX admin console. I've enabled users to be able to log into the admin console with their Office 365 emails. When I try to test by clicking the Microsoft button on the login screen, I can get through the entire login process but it just returns me to the 3CX login screen. I've tried clearing browser history, and used another browser. I don't know why it won't take me to the dashboard.

I should add that I have verified the users have synced with Office 365. I do see the Azure AD group. I followed the instructions here: https://www.3cx.com/docs/microsoft-365-integration/#h.1kwtvazun75

 

[NickD_3CX]

It is very easy to miss this step in the instructions:


Did you do this for the App you created?

 

[Odjhl88]

Yes, I double checked that to be sure. I just figured it out though. I did enable ID Tokens, but I didn't check Access Tokens. With them both checked, it seems to work now.

 

[NickD_3CX]

Excellent, thanks for sharing the solution!

Flagging thread as 'Solved'.