Looking for a log of who logged an agent out of an individual queue

[michael.gonick]

Is there any kind of 3cx log that shows who logged an agent out of an individual queue, or if they they logged themselves out of an individual queue? Ideally, we'd like to prevent agents from logging themselves out of an individual queue, but a log of this could be a good start.

We are running 3cx enterprise 18 Update 8 (Build 939)

 

[Alejandro_3CX]

Hi @michael.gonick you may want to look the managementconsole.log, please note that the logs should be in verbose to get full details.

However, if you want to prevent the agents logging out, then I'm afraid that they will need to use only deskphones, there is not any way to prevent the agents logging themselves out of an individual queue when using the web client / pwa or desktop app.