Lost access to Hosted instance.

[James Reed]

In the UK, about 17:00 BST we lost access to the hosted management, web client access incoming calls, the whole lot. We attempted a reboot of the system which seems to have gone through and now we have intermittant access to our management portal and we can now see 100% processor useage and basically the system is unuseable.

3CX please what options do we have here, as hosting is provided by you can you assist?

James.

 

[Alejandro_3CX]

Hi @James Reed could you please open a technical support ticket with us to check this further.

From your partner account go to support and open the ticket with the correct subscription.

Thanks!

 

[James Reed]

Hi @James Reed could you please open a technical support ticket with us to check this further.

From your partner account go to support and open the ticket with the correct subscription.

Thanks!

 

[James Reed]

Thank you, will do, heres to hoping this does not count against the limited number of support tickets we get to raise for acutal support ...

 

[Charles_3CX]

Regarding your question, there was an incident today. With the cloud hosting provider, which was posted here:https://status.digitalocean.com/incidents/1zckjwhpq1xy

They state that the issue is resolved. If you still have issues, please open a ticket from your portal, as also advised by my colleague, for us to investigate further. If this is an issue on the hosting provider's or our side, we will credit the ticket back to your account.

 

[James Reed]

Thank you, will do, heres to hoping this does not count against the limited number of support tickets we get to raise for acutal support ...

and we have now logged this.

#1321017​

 

[Charles_3CX]

We have seen it, thank you, and have answered you. We have also already reported it to the Cloud provider, keep your eye on the ticket for updates.