Lost all access

[jockp]

I have lost all access to my webclient, management console and all phones have co connection,
has anybody else experienced this?

 

[Cal4care | RA]

Hi,

Could you please share the PBX details like Is it on-premises or cloud and Version.

Thanks,
RA.

 

[jockp]

Standard version cloud

 

[jockp]

I can get into the customer portal but all the links to my webclient, etc just time out

 

[Evolute IT]

Sounds like your hosting expired.

@NickD_3CX

 

[ChrisC_3CX]

@jockp

Is this a PBX hosted with 3CX or another Hosting provider?

If it is hosted by 3CX, please send me the first 8 characters of your License Key via PM.

If it is hosted with someone else, first thing I'd recommend is accessing the Hosting Provider's console to determine if the machine is up and running.

 

[jockp]

Sounds like your hosting expired.

@NickD_3CX

You were right the hosting had expired but i have no idea why, im have to start all over again, trying to get to the bottom of it all, that was the last thing i expected.

 

[ChrisC_3CX]

You were right the hosting had expired but i have no idea why, im have to start all over again, trying to get to the bottom of it all, that was the last thing i expected.

As mentioned here, hosting is free for the first year, there are some additional requirements for keeping your 3CX Hosted Instance up and running.

Does any of the above apply for this case?