Solved Lost call log

[RDWild]

I have a user who is set up as a system administrator, and has the "Monitor (Has access to reports, chat logs, call logs & recordings)" option checked, but sometime over the past few days, the option is no longer there for him. Under reporting he only has one choice, $ CDR

 

[TheodorosG_3CX]

Are you in V18 or V20?

 

[RDWild]

V18

 

[TheodorosG_3CX]

Just to clarify, the issue is that this option is being disabled?
If so have you checked the audit log for any changes?

 

[RDWild]

Well, the option to view logs is enabled, but the option just isn't there under the management console.

 

[TheodorosG_3CX]

Is the user member of multiple groups?

 

[RDWild]

We only have the default group. Unless you also include ring groups, he is a member of 2 of those.

 

[TheodorosG_3CX]

If you elevate to "Manager" are you able to see the reports?

 

[RDWild]

Thank you, that did it

 

[TheodorosG_3CX]

Glad to know this is resolved