Lost/Stolen smartphone/tablet - disable access

[ANJOTI]

Hi,

when some employee lose smartphone/tablet, is there a way to remotely remove settings about their extension? Or the only way is to access the admin console and change its extension password?

 

[Saqqara]

Only solution I can think off, change the extension password

No remote wipe within 3CX

 

[leejor]

Changing the password is the first step. Was the phone/tablet locked with a password, or the data encrypted? If this was a company supplied device, those two things should be mandatory.

 

[ANJOTI]

We are Microsoft partner, so when someone face this, we set remote wipe for the next sync (running in backgroud).

>>> That should be a good idea for 3CX next features

 

[bbaker73]

Test just changing the extension password. At some point a while back, I tested and found that the extension was still able to connect, not sure if that was fixed and haven't tested recently.

 

[leejor]

If it was still able to re-provision itself, it may be able to pick up the new password. Haven't actually tried that. Perhaps deleting the extension completely, then creating again?

 

[StefanW]

100% save is delete and recreate the extension if the device state is unclear.
If 3CX should be able to remote wipe a device, I dont think so, we are a PBX and not an MDM solution...