Low Disk space after v16 to v18 upgrade

[stressless]

Hi, we have a 3cx hosted system. Disk usage stays very high, even with best practice settings. Even when the system is fully clean and everything is manually cleared disk usage stays around 70-90% with nothing on it.

The following has been checked, cleaned, and optimized.
Voicemails (very minimal with purging) (100Mb)
Backup - only 1 file (1gb)
Logs cleared (set to low and 1-day purge)
Minimal system prompts
no recordings
old firmware deleted
no images in chats.
It feels like there are old OS or update files stuck somewhere we can't clean them. This issue presented itself after we upgraded to v18.

 

[StavrosA_3CX]

Hello @stressless,

We need to investigate further on this in order to give you a solution.
Can you please PM us with your License Key or FQDN to check it?

Thank you in advance.

 

[NikosT_3CX]

@stressless I have checked all the machines which you have at Hosted by 3CX Platform and I can not detect anyone which has the issue you mentioned. We would have been notified via an alert on our side also but i havent found one for your machines.
Are you sure that the machine you refer, is Hosted by 3CX or is it hosted at a different platform ?

 

[StavrosA_3CX]

Hello @reinhart233 ,

Is your PBX hosted with 3CX?
We need to have the License Key to investigate it further.

Please send me a private message with License Key or FQDN and the issue and we will escalate it. (do not share it here)