Lunch status set but ring group with prioritised hunt still rings this user

[NickKulkarni]

Hi all, we have 18.0 (Build 908) as a Debian VM on ESXi.
Have a mixture of Beta Desktop App (latest version with Jabra SDK added back) and legacy PC app version 16.
Both apps have been tried and user reports the same behaviour.
Internal 3CX calls dialed directly to the extension respect status, single ring goes to voicemail.
External calls from a DID to an IVR and to a ring group set to prioritised hunt just ring until the hunt timeout expires and it moves to the next extension.

Has anyone else encountered this and have you a solution please?

 

[Evolute IT]

Uncheck "Accept calls from ring groups" for that status.

 

[NickKulkarni]

Uncheck "Accept calls from ring groups" for that status.

Thanks will give that a try now.

 

[NickKulkarni]

Uncheck "Accept calls from ring groups" for that status.

that option is not available in 3CX Desktop App or Legacy PC App, is this a setting in the management console?

 

[NickKulkarni]

Got it is in the management console in the user profile, select the status and untick the accept from ring group.

 

[NickKulkarni]

is there a way to set this globally?

 

[Evolute IT]

is there a way to set this globally?

No it's per-user per-status. Enabled by default for both "available" statuses.

 

[NickKulkarni]

Interestingly we moved to Call Queues recently and this annoyingly intermittent problem has returned for this user, checked settings and the fix of log out of queue is already enabled.

 

[Ritter Technologie]

is there a way to set this globally?

In the MMC you can select all users and click on edit, under Forwarding Rules you can disable it for all selected users with one click

 

[NickKulkarni]

Thanks will give that a try.