M365 and multi tenant

[Vivaciti Ltd]

Hi,
We have been playing with the multi-tenant 3CX (now on official release) the question I have (unless I am being dumb - always possible) if we go to integrate with M365, then surely this will pick whatever 365 account we want, but if we have one customer that has their own M365 account and of course a separate customer that will have a separate M365 account, how do we link in to the different accounts per customer / Department?

We do currently only have the one customer that has asked for M365 integration, but if we add that account, wont that then be visible to other customers?

 

[lancerichards]

I believe this was covered in the initial release notes that M365 won't be supported in Multi-Company.

When you enable the API integration to M365, it takes over the entire system as it is really designed for larger companies.

The Multi-Company allows you to essentially treat each Department as a Company, but only gives you the base system features without the integrations.

Pro and Enterprise will be the way to go if you have customers requiring M365 integration

Best
Lance