Hello,
We have recently began standing up 3CX for our environment. It has gone mostly fine, but we I have a single sticking point.
At my company, we are across various sites. For each site, I have setup a "Voice" group in 365 to sync those users into 3CX. This group would allow us to keep user organized by location, etc.
The problem I am facing --
With my current imported users, I have two users in two separate 365 Groups (Location 1 Voice, Location 2 Voice) who keep getting dropped from their matching 3CX Department Nightly.
We are not yet in full production with this system yet but I would like to get ahead of this before it becomes a larger issue. The user accounts are present in the groups (through both a Microsoft Graph query and Microsoft GUI lookup in the Admin Center) when they lose their group in 3CX. I manually reassign the users to their department in 3CX, but then it drops again the next morning.
What steps can be taken here to remediate this issue?
We have recently began standing up 3CX for our environment. It has gone mostly fine, but we I have a single sticking point.
At my company, we are across various sites. For each site, I have setup a "Voice" group in 365 to sync those users into 3CX. This group would allow us to keep user organized by location, etc.
The problem I am facing --
With my current imported users, I have two users in two separate 365 Groups (Location 1 Voice, Location 2 Voice) who keep getting dropped from their matching 3CX Department Nightly.
We are not yet in full production with this system yet but I would like to get ahead of this before it becomes a larger issue. The user accounts are present in the groups (through both a Microsoft Graph query and Microsoft GUI lookup in the Admin Center) when they lose their group in 3CX. I manually reassign the users to their department in 3CX, but then it drops again the next morning.
What steps can be taken here to remediate this issue?
