Mac Client v1.0.116 Audio is not working

[jjosef]

I have tried prioritizing every codec (locally & remote) and cannot get audio to play on my mac for voicemail, incoming calls, etc via the 3cx Cloud Server. It works fine from iPhone using the same extension. Is there something I'm missing here, or a way to ensure the codecs are installed?

Running 10.10.3

 

[NikosT_3CX]

Hi,

please make some test calls on vmail and on *777 in order to check if the issue is between the MAC client and the PBX.
I would recommend to open a ticket n our support portal and send us a wireshark capture in order to check the RTP streams.