Solved Machine is not reachable. Please check the internet connection and firewall settings of this network.

[waddletech]

I realized I haven't received a call in quite a while so I decided to try my number to make sure it's working and my phone will not connect to my account. I tried going to my website at https://waddletech.my3cx.ca/ and it won't connect. So I logged into the main 3CX website to view my account and I get this error message in the title. I can't reboot it because it's hosted by 3CX, does anyone know what's going on? I didn't change anything, it just stopped working.

 

[waddletech]

Does anyone have any idea? Anything at all?

 

[desertcactus]

No idea, but I'm having the same problem. Would be nice to fix!

 

[cobaltit]

So this post should have gone into the hosted section. But assuming you are on the free license then they were probably shut down from lack of usage.

You would have also received an email prior it being shut down

 

[waddletech]

There's a minimum usage requirement? It is hosted, it is the free license and I haven't used it at all in about a month. I only have it as a contact number for a business I'm about to go public with.

I have not received any emails about it being shut down, this is all I got and it was March 3 telling me I haven't used my account yet. Except I have used it, I've made maybe 5 calls with it in the last 2-3 months, it worked just fine.

"Hi,

You haven’t used your hosted 3CX yet!

Get started by creating additional users, making calls and engaging with your customers via chat. If you’re not sure why you should, here are the top 5 reasons customers love 3CX."

I just ignored that email because it didn't make any sense, I had been making calls and everything was set up. I just haven't made a call recently.

 

[AlexisV_3CX]

As per our private conversation and as per Free Hosting Usage Requirement from our knowledge base article, machine is now up and needs to be used actively in order to match the correct criteria.

 

[waddletech]

Yes, thanks a lot for taking care of that. If the email had been more clear, I would have taken action sooner but I'll increase my usage from now on.