Solved Machine is not reachable. Please check the internet connection and firewall settings of this network

[Cati-groupe]

hello,

we are having a problem on a 3CX cloud.
it is unreachable and impossible to restart it through the customer area

 

[AndreasY_3CX]

Hi @Cati-groupe,

Please open a support ticket with your license key provided in order to check and investigate your issue.

 

[Cati-groupe]

Hi @Cati-groupe,

Please open a support ticket with your license key provided in order to check and investigate your issue.

Done , thx,

I hope that the investigation times will not be too long being standard without support

 

[NikosT_3CX]

@Cati-groupe as I can see your ticket has already been answered from the Hosting Team.
Also as I can see there were already 2 emails sent to you that Hosting will expire 20 days ago but I can see no action was taken from your side.
I would recommend to proceed as per detailed instructions in the ticket, so I will mark this thread as solved.