macOS Catanlina no sound / voice on 3cx Mac OS softphone

[s.ling]

3cx client for mac who on v16, when they answer call or make a call to internal or external, they could not heard anything.
Try to test with *777 echo service but not sound and voice as well.

We can see the 3cx have access to microphone option on Mac System preference Privacy tab.

We are running out of idea why this is not working on Mac with latest Mac OS and v16 3cx softphone.

 

[Alphabetic]

Are you talking about v14 app for Mac?

I dont even know if thats supported anymore.

Are you able to do the echo test using the webclient?

 

[s.ling]

I

Are you talking about v14 app for Mac?

I dont even know if thats supported anymore.

Are you able to do the echo test using the webclient?

we are on the 3cx v16 app for MAC. is there a webclient version for 3cx mac user?

 

[cam]

We have a similar issue that the webclient did not fix.

There is a URL in the welcome email that has the username and password for the webclient. The webclient did not fix my issue but it might resolve yours

 

[Justin Scott]

we are on the 3cx v16 app for MAC. is there a webclient version for 3cx mac user?

The webclient is a website and an extension. You need to use Chrome, but it works well on mac.

 

[s.ling]

both are not working I can heard the ringing tone, but once I picked it up both app and webclient can not hear a single sound over the conversation.