mail is not coming, why :(

[atlantisegidek]

hi everyone,

i have call queue. Here photo, only 1 person does not receive missed mail. Why?
thank you.

 

[Saqqara]

Have you entered the correct email address within 3cx , checked spam folder.

Can you send the welcome email to the user ?

 

[atlantisegidek]

Welcome mail is going.
internal missed mail is going.




Only missed calls in the queue are not coming. I couldn't solve the problem

 

[Alphabetic]

Have you checked logs of email server? it could be that the recipient has created a rule in their mail client?

 

[atlantisegidek]

No, there is no rule. I am changing the e-mail address. Mail does not come

 

[atlantisegidek]

all mails are going. Only mails from the queue do not go

 

[leejor]

Try removing the agent from the queue, then see if a voicemail triggers an email to that extension. If not delete the extension completely. Re-create, then test a voicemail, before adding agent into queue.

Since it is one extension with the problem, it may be a setting, or, perhaps a status, or less likely a corruption issue.