Main Extension missing after Upgrade to V20

[paul]

Hi

I have just upgraded a customer system to V20 - their first extension - Ext 200 - is missing from the list of users, however the phone assigned to that extension is still visible signed in - and you can call it.

Can anyone suggest why user 200 - which is also the system owner - would be missing?

Thanks

Paul

 

[fxbastler]

A basic question: this extension can still log on to 3CX (not just as a phone), right?
If you write it like that, you are not logged into 3CX as the system owner but as someone else?
Maybe he is in a another department and this visibility is limited?
Is the Hide from Contacts option enabled for this user?

 

[NicholasP_3CX]

If you are referring to them not being visible in the Team tab, then you may not have unregistered extensions visible.



If the users do not have this option enabled they would not be able to see any unregistered users.

If the System owner is now visible as unregistered, then they would need to enable their notifications on their web client



They should now show as registered.