Solved Maintenance expired? Standard Perpetual license.

[danimal]

Hello,
I have a standard perpetual license. I was told I would not need to purchase maintenance through anyone if I do it myself, which I do. Now suddenly it says maintenance expired and I can't get phone firmware update and template update for my Yealink T21.

Edit: License is Standard Perpetual 15.5.15502.6.

 

[Marari]

@danimal

Software maintenance is your right to upgrades and updates, not a maintenance contract to look after your phone system.

When you buy a perpetual license, you are entitled to one year (or more if you purchase it) of software maintenance. After that, you can (and should) purchase your perpetual software license renewals to remain current.

If you choose to NOT keep up with software maintenance, because you have purchased a perpetual license, you are entitled to run the version that was available up to the time of your software maintenance expiry.

I hope that helps to explain.

 

[complex1]

Hi @danimal

If you bought your license through to a reseller then you have to contact your reseller to renew your license/maintenance.

If you no longer want to work with this reseller, you can unlink to unlock purchase options.

 

[YiannisH_3CX]

I have a standard perpetual license. I was told I would not need to purchase maintenance through anyone if I do it myself, which I do

So you bought a maintenance upgrade but it did not apply? Have you tried refreshing your licence details through Settings / Licence? If that does not work access you costumer portal and check if the maintenance appears updated there.

 

[danimal]

Hello all, I purchased the maintenance upgrade. All set! Thanks for clarifying this.

 

[YiannisH_3CX]

Glad to see the issue has been resolved.