Maintenance Expiry changed

[techdummy]

Hello,

We are currently using the v 15.5 SP2 with a pro license of 32 channels.
When I checked the maintenance expiry last month it was showing 05/09/2018.
When I checked the same today, the maintenance expiry has changed to 30/10/2018.
Can someone from support team let me know why this has happened? Is this an error?
I can see that the date have changed in the management console and in the customer portal.
So its quite confusing at the moment.

Thank you.

 

[Saqqara]

You should have received an email from 3CX, as you need to upgrade to 15.5 SP6

Extract of the email

One or more of your customers appears to be running an outdated version of 3CX. We have released a number of new features and security updates since then and it is imperative that these customers are moved to the latest version, v15.5.

3CX license reactivation will fail
On September 15th, 3CX will update the certificates which are required to activate 3CX products. This change is due to numerous reasons. Firstly, the SSL certificates will expire on this date and also there is a conflict between Mozilla/Google and the certificate issuer.

If you try to reactivate the current installation for any reason, reactivation will fail. If you do not upgrade, and you make any changes to the hardware or to the public IP, the PBX will revert to free mode after this date. YOU MUST UPGRADE ASAP!

Upgrade Now - Use our special FREE upgrade and FREE maintenance offer
In order to ease the upgrade process we have decided to give active customers a free upgrade to v15.5. That’s right, there is no charge at all to get their system up to date, secure and with lots of new features. In addition, we have extended their maintenance (if expired) until the 31st October 2018.These are the steps you need to take:

• Step 1: Take a backup of the current configuration.
• Step 2: Install v15.5 and activate the license key (the one that you are currently using).
• Step 3: If you want to migrate configuration data, follow the steps outlined in the manual. In short:
  • V11: download V12, V12.5 and V14 then migrate to each version using backup and restore.
  • V12: download V12.5 and V14 then migrate to each version using backup and restore.
  • V12.5: download V14 then migrate to it using backup and restore.
  • V14: Make a backup and then use it during installation of v15.5
  • V15: Keep updating from the management console until you have reached v15.5 SP5 (and SP6 when available)

 

[techdummy]

@Saqqara thank you for the information.

We are running SP2, with a custom FQDN(not the one 3cx provided) and an SSL cert that we bought.
So does this effect us?

 

[YiannisH_3CX]

Hello @techdummy

As mentioned in the email the maintenance of your licence has been extended so you are able to upgrade your PBX to the latest version. More details here:
https://www.3cx.com/community/threads/upgrade-to-v15-5-for-new-ssl-certs.59077/